Need help with Vantage Plan? We respond to every email.
Contact
Email: [email protected]
We aim to reply within one Australian business day. If your message is urgent, mention it in the subject line and we'll prioritise it.
What to include in a support email
A good support email helps us help you faster. Where relevant:
- The version of Vantage Plan you're running (Vantage Plan menu → About).
- The version of macOS (Apple menu → About This Mac).
- A short description of what you were trying to do.
- What happened instead.
- A screenshot or short screen recording, if it helps.
If the app crashed, a copy of the most recent crash report from Console.app is gold.
Frequently asked questions
Where is my project data stored?
All project data is stored locally — on your Mac in a SQLite database inside the app's sandboxed container, or on your iPhone / iPad. Nothing is sent to our servers. If you turn on Cloud Sync for a workspace, records flow through your own iCloud account (Apple's CloudKit infrastructure) so they're available on your other devices — Vantage Plan still never sees your data. See the Privacy Policy for the full picture.
Do I need my own API key for the AI Assistant?
Yes. The Pro tier's AI Assistant requires your own API key from Anthropic (Claude), OpenAI (GPT), or Google (Gemini). You can get one from each provider's website. Your key is stored securely in your Mac's Keychain and is never transmitted to Vantage Plan.
How do I export my data?
Use File → Export Project. Vantage Plan saves your project as a .pproj file — a ZIP archive containing the full database and any attachments. You can move it to another Mac or share it with a collaborator.
How do I set up Google Calendar sync?
Open Settings → Calendar Sync and sign in with your Google account. Your events will appear alongside project tasks. Apple Calendar (via EventKit) is also supported in the same panel.
Can I use Vantage Plan offline?
Yes — Vantage Plan is a fully offline-capable, local-first app. The only features that need an internet connection are the optional AI Assistant, Google Calendar sync, and update checks.
How do I report a bug?
Either use Help → Report a Bug from the app's menu bar, or email [email protected] with a description, your macOS and Vantage Plan versions, and a screenshot or short screen recording if relevant.
Mobile companion
Does the mobile app sync with my Mac?
Yes. Open Workspaces → Manage All Workspaces on your Mac and toggle Cloud Sync for the workspace you want on your phone. Records upload to your own iCloud account — not our servers, not a third party. On the phone, open the app; your projects appear automatically. Each workspace syncs independently, so a sensitive client workspace can stay local while your personal projects sync.
How do I get the mobile app?
The iOS / iPadOS app launches alongside the macOS edition (Mac App Store and iOS App Store, same launch day). The iPhone and iPad companion is included with every tier — Basic and Pro both bundle it, so there is no separate mobile purchase (see Founder's 100).
Can I use the mobile app without buying the Mac edition?
The iPhone and iPad app is bundled with every Vantage Plan licence rather than sold on its own, so a Basic or Pro licence is what unlocks it — and both include the Mac edition. You can still work entirely on mobile if you prefer: projects live on your iOS device and sync across your iOS devices via iCloud.
What if I have multiple iOS devices?
The mobile app installs on every iPhone and iPad signed into your Apple ID. Cloud Sync handles cross-device updates automatically — complete a task on iPhone and it appears done on iPad.
Does the mobile app work offline?
Yes. The mobile companion is fully usable offline. Changes queue locally and sync next time the device has connectivity.
Common topics
- Activating your licence: the email containing your licence key was sent to the address used for purchase. Search your inbox for "Vantage Plan licence" — and check the spam folder. If it's genuinely missing, email us with the address you used and we'll resend.
- Moving Vantage Plan to a new Mac: open the app on the new Mac and enter the same licence key. If activation fails, email us with the licence key and we'll move it for you.
- Refunds (direct purchases only): email us within 14 days of purchase. Mac App Store refunds are handled by Apple via reportaproblem.apple.com.
- Bug reports: the more detail the better. We read every one.
- Feature requests: also welcome. We can't promise every request lands in the roadmap, but we read every one and the patterns shape future versions.
System requirements
macOS
- macOS 14 Sonoma or later
- Apple Silicon (M1 / M2 / M3 / M4) or Intel Mac
- ~200 MB disk space for the app itself; project files are sized by your data
- Internet connection is only required for the optional AI Assistant, Google Calendar sync, and update checks. The app is otherwise fully offline.
iOS / iPadOS (Mobile companion)
- iOS 17 or iPadOS 17 or later
- iPhone or iPad signed into an Apple ID
- ~150 MB disk space for the app itself
- Free iCloud account if you want Cloud Sync (data flows through Apple's CloudKit; not our servers). Cloud Sync is optional — the app works without it.
- Internet connection is only required for sync and the optional AI Assistant. The app is otherwise fully offline.
Privacy
What we do with the information you send us is described in our Privacy Policy.
Updates and roadmap
The latest news on Vantage Plan, including release notes and upcoming work, lives on the blog. You can also subscribe to the newsletter from the homepage to get major updates by email.